The results have been released from Victoria’s annual community satisfaction survey of more than 26,000 Victorians conducted by JWS Research for Local Government Victoria.
The Community Satisfaction Survey compiles community feedback on council performance across five key performance areas and consists of phone interviews of a minimum of 400 local residents in each participating municipality, comprising 26,739 completed interview across the state between February 1st and the 30th March.
Held annually, the CSS asks the opinions of local people about their area and provides confidence for councils in their efforts and abilities. JWS Research has been conducting the CSS for Local Government Victoria since 2012, providing insight into the community’s views on:
- councils’ overall performance with benchmarking against State-wide and council group results
- community consultation and engagement
- advocacy and lobbying on behalf of the community
- customer service, local infrastructure, facilities and
- overall council direction.
The Department of Environment, Land, Water and Planning (DELWP) and Local Government Victoria have made this year’s state-wide survey results available on their website. In 2019, state-wide performance on all but one core measure increased by at least one index point from 2018. Victorians tend to believe their council’s overall direction ‘stayed the same’ (62%) over the previous twelve months. Another one in five residents (19%) believe their council direction has ‘improved’, compared to 14% who describe their council’s direction as having ‘deteriorated’.
State-wide, ratings for most service areas increased by one index point in the past year, with performance declining in only two service areas from 2018 ratings – waste management (index score of 68, down two index points) and environmental sustainability (index score of 62, down one point).
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Click the link below to read the full 2019 Community Satisfaction Survey.